LaneChange.Net Support

Robert Schwartz January 21, 2014 Announcements

Due to recent changes made by our domain name registration provider Tucows, we have moved to a new registration provider, Wild West Domains. Action on your part is required NOW to avoid an outage with your domain name at renewal time.

In order to renew your domain name moving forward, it must be transferred from Tucows to our new provider - Wild West Domains. Below are instructions on how to do this. 

To Transfer a Single Domain Name (see below for bulk domain transfers): 

  1. Visit our OLD Domain Manager, login and perform the following actions:
    • Unlock your domain name under Domain Locking
    • Obtain your Transfer Authorization Code under Domain Extras (Note: Not all domains have Auth Codes)
    • Make sure your admin email address listed under Admin is a correct working address - change it if necessary!
  2. Now, visit our new Hosting 2.0 Transfer Control Panel and follow the instructions to get the transfer going. See Notes section, below, for more tips and background information on what to expect during the transfer.

REMEMBER: If you have never ordered a Hosting 2.0 service before, YOU WILL BE A NEW CUSTOMER on that system. Any username and password you got from the OLD system WILL NOT WORK!

 

Bulk (more than one) Domain Name Transfers

  1. Visit our OLD Domain Manager (link below), login and perform the following actions:
    1. Unlock all the domain names in your account under Domain Locking
    2. Obtain the Transfer Authorization Code for each domain name, under Domain Extras (Note: Not all domains have Auth Codes)
    3. Make sure the admin email address for each domain listed under Admin is a correct working address - change it if necessary!
  2. Now, visit our new Hosting 2.0 Transfer Control Panel and follow the instructions to get the transfer going. See Notes section, below, for more tips and background information on what to expect during the transfer.

What Should I Expect After Placing A Transfer Order

Placing your order above is only the first step in the process. The domains administrative contact will receive several emails they need to action in order to move the transfer process to completion. These steps are in place for your security, not to make your life difficult - as it would initially seem! 

You can expect the following to take place: 

  1. The gaining registrar (Hosting 2.0/Wild West Domains) will look-up the administrative contact's email address and send an email asking them to confirm their intention to transfer the domain, by clicking on a link to the H2.0 website and entering the security information found in that email. On top of entering security codes found in the email, you may also be asked to enter your domains Transfer Authorization code, which you got from the old Tucows site in the steps above. Enter this on the site next to each domain you are transferring when requested. This step is crucial. The transfer process won't even start until this step is done. 
  2. Wild West domains then sends Tucows a request to release the domain to them. For some domains, Tucows will send their own confirmation email to the listed admin contact. This email is a second step validation process that allows the domain owner one final chance to reject the transfer. The email received here can be a bit misleading. The text of the email says in part, "If you want to proceed with this transfer, you do not need to respond to this message". You should not ignore this email, but instead, click on the link provided and then select the check-box that approves the transfer. The reason for this is, if you do not respond to this email, your transfer will sit on hold for 5 days until Tucows times out the request and releases the domain. This is another key step to rapidly and successfully transferring your domain. 

Other Notes

  • This is how a domain transfer works: 
    1. You request a transfer with the gaining registrar (the Hosting 2.0 web site)
    2. The gaining registrar looks up the domain's admin email address from the public whois database (which is why you verified it correct above!) and sends you an email asking you to take a position action to confirm your intention to transfer your domain(s). This usually involves you clicking on a link and then entering Transaction and Security information as it appears in that email. 
    3. You may also be asked to enter the Transfer Authorization Code you obtained from our old Domain Manager at this point as well (some domains don't have an auth code - so only enter that code if asked. Remember, you can find it in the Old Domain Manager, under Domain Extras). 
  • A transfer can take 7-10 days to complete, so its imperative that you don't try a transfer with only a couple of days left before expiry - so give yourself lots of time and initiate the transfer early!
  • A Transfer will add 1 year to your domain - this is reflected in the cost you pay for the "transfer". Its really a transfer and 1 year extension in one. 
  • You never loose any time already purchase with your domain. So if your domain doesn't expire for another 5 years, you can still transfer it now. Once the transfer completes, you will have another year added to the expiry date.

 

Where is the Pending Transfers screen? 

Depending on how you login, it might not be so obvious where the Pending Transfers list is in the Hosting 2.0 Control Panel. After you login, click on My Domain Names. Then click Domains -> Transfers. This will take you to the Pending Transfers page. You can then proceed to authorize the transfer as outlined in the transfer confirmation email. See the image below:

 

h2.0-TransferScreen-2014-Feb-07-849-AM.png

Robert Schwartz September 2, 2009 Announcements

If you are looking for a domain name, a recent upgrade to our Domain Name Order and Management system now gives you access to our full line of available domain names. All Generic Top Level Domains (gTLD) and Country Code Top Level Domains (ccTLD) available through our primary supplier are now available to you via our upgraded system.

Registering a new domain name is easy. Simply visit our Domain Names page to view the full list of supported top level domains with pricing, then search and order your new name directly from our site.

For more information on all the available TLDs, see:

http://www.lanechange.net/html/domain_names.html

Robert Schwartz July 4, 2009 Announcements

A new video tutorial is now abailable on how to use our DNS Manager to serve up Reverse DNS Records.

Check out the new tutorial (number 3) here:

Tutorial 1: Basic DNS Record Creation

Tutorial 2: SPF Records

Tutorial 3: Reverse DNS

 

We hope you find these tutorials helpful. Let us know!

 

Robert Schwartz May 3, 2009 Announcements

You can now see how many DNS requests our servers are handling on a per domain basis. The new query stats are available via the DNS Manager.

A new column called "Stats" on the Domains Page now contains a link to "View" the stats for your domain:dns-stats.jpg

Clicking the "View" link opens a new window to view your stats:

dns-query-stats.jpg

A Few notes about what you see:

  • The Number of Requests for your domain is for all records that make up your Top Level Domain. ie: www.lanechange.info, mail.lanechange.info and lanechange.info all count towards the number shown above.
  • If you created your domain as a sub-domain (ie: newyork.lanechange.info) you will not be able to view your query stats. The data we collect for the sub-domain is compiled into the real top level domain and saved in the database. However, clicking on the View link would request data at the 'sub-domain level', which does not exists. We hope to fix this in a future version of the interface.
  • DNS Stats for any reverse DNS zones (in-addr.arpa) are not viewable for the same reason as the sub-domains issue above.
  • An asterisk (*) next to a month indicates that some data may be missing. You will see this for March and April, since we only have partial data for April. From May forward, full data should be available.
  • We only show the last 3 months worth of data. Previous data is not displayed.
  • Stats are updated once per day, at the end of each day. The "Last Updated" date shows you which date the stats represent.

Q & A:

Q: I get many more hits to my web server than what you show as hits to your DNS servers, why?

A: The short answer, caching! Requests for DNS records for your domain come from the DNS servers your site visitors talk to (usually ISP DNS servers) and these servers remember (cache) the answers, so if 10 people from the same ISP hit your site in a day, chances are we will only record a couple of DNS hits for your domain since the ISP DNS servers remember the answer to previous requests.

 

Q: When I click the link I get an error: "Error - No data found for domain. Please try later." This has been going on for several days, what's up!?

A: If you have infact waited a couple of days and you still see this error, we are not getting any requests for your domain. This may be because a) you have not pointed your domain to our DNS servers, b) you have not created any records to support your domain or c) you are not getting any traffic to your domain! Please double check the above and if you are still having trouble, please contact support.

 

Q: I've bookmarked the URL to the query stats page for my domain for quick viewing, but now I'm getting an error: "Sorry, I didn't understand your request". What's going on?

A: The URL 'key' that protects unauthorized access to your query stats changes on a regular basis, thus preventing direct access to the stats URL. You will have to get a new link from within the DNS Manager.

 

We welcome your feedback! Let us know what you think about this new tool. Drop a line to support using the links above or post a comment!

Robert Schwartz April 30, 2009 Announcements

dns-query-stats.jpg
Have you ever wondered how many hits our DNS servers are getting for your domain name?

We are just putting the finishing touches on an update to our DNS Manager that will give you access to monthly query statistics (updated daily) for domain names hosted on our DNS network! See sample on right.

We expect to launch this update in early May, so stay tuned!